Throughout my life, I have worked at five hotels: three chains and two family-owned. While there was always the occasional fantastic guest, for the most part working at hotels led to my disillusionment of the human race. The questions and behavior of a majority of guests baffle me to this day.
So below I’ve listed some of the “issues” I’ve encountered working in hotels.
- The people who walk in to the hotel, ask to see a room, take their sweet time looking it over, and then make a comment for why they love it but won’t ever stay. For whatever reason, they always decide that around 11am and 3pm (aka standard check-out/in times) is when they just *have* to see them.
- Please, please, please, please: if you’re going to a big city, expect it to be noisy. Most hotels do not have noise-cancelling windows.
- Everyone complains about their views. Why does it matter? If you’re on vacation, you should be out exploring and doing stuff. If you’re there for work, work.
- I promise you, when it comes to connecting to wifi or working the TV, you are making it harder than it needs to be. Take a breath and try a couple times, FULLY READING the directions, before demanding someone come up and help you.
- The front desk agents are not Google. Please just use the smartphone in your hand. But most of all, if you’re calling to ask: “how far is your hotel from…”, don’t. ESPECIALLY if you won’t be staying at said hotel.
- Do. Not. Ask about pricing and niceness of competing hotels. The front desk agents are also not your travel agents.
- Do not joke or even seriously invite a hotel employee up to your room for anything that is not in their job description. No one likes sexual harassment.
- Please read what you are signing for. All hotels place an incidental hold and it takes a few business days (ONCE YOU CHECK OUT) for it to go back on your card. Unless you’re my mom and the online agency glitches.
I reached out to a couple friends who also worked in the hotel industry for a time. Here are their additions:
- Ghost rooms are not a common thing. Demanding a room when a hotel is sold out will get you nowhere.
- Why are you trying to lie about not watching porn for those five minutes? It’s automated.
- Why are you asking for something to be brought to your room (food/towels/maintenance), only to jump in the shower so you can’t answer the door?
- Also, please put some real clothes on. Or at least a fully closed robe.
Now I’m not saying these “issues” are always unjustified.
If there is an actual health or safety reason, then I completely understand. I’m more referring to the people who just want what they want and act horribly to get it.
Honestly, working in hotels and dealing with what I’ve had to deal with has made me an easy-going traveller (relatively). The moral of my story really is, sure, you’re may have issues. It happens. But please, be nice to the employees. They’re much more likely to work with you (even go out of their way) if you’re polite.
If you can make a mature, non-confrontational argument disagreeing with me on any of these points, I would be interested to read them.
Please note: none of the pictures are related to hotels I’ve worked at.